Outlook - Show Sent Items in a Shared Mailbox

This article only applies to a Windows computer.

Here are instructions on configuring Outlook to show "sent Items" in a shared mailbox. This only affects the person signed into the laptop and the Outlook application (not the web). 

Step 1 - Close Outlook (if opened). Click Start, click Run, type regedit, and then click OK.

Step 2 - Locate and then click the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Preferences

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Step 3 - On the Edit menu, point to New, and then click DWORD Value.

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Step 4 - Type DelegateSentItemsStyle, and then press Enter.

Step 5 - Right-click DelegateSentItemsStyle, and then click Modify.

Step 6 - In the Value data box, type 1, and then click OK.

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Step 7 - Exit Registry Editor and launch Outlook. You may now send an email from a "shared" mailbox. You will see that it is now showing in the sent folder of the "shared" mailbox and not your "personal" mailbox. 

Please contact the Umass Global Service Desk should you have any questions or experience any issues. 

 If you need to open a ticket with the UMG IT Service Desk, please use one of the following options:

  1. Our IT Service Desk portal 
  2. Send an email to: servicedesk@umassglobal.edu
  3. Call us at (855) 553-3307

 

 

 

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