Overview: Many Kaltura users have received the error message, "We are unable to connect right now. Please check your network and try again later." This article describes the steps to access locally saved Kaltura videos so you can upload them manually to your Blackboard Media section.
Note: Instructions below are for Windows. Please skip below for macOS
Click on the box that says “Search” or “Type Here To Search” along the taskbar. Type in the word “run” without the quotes and press enter.
In the Run program, type in %localAppData%
Open the “Kaltura” folder, then the “Capture” folder, and finally the “Recordings” folder. The saved video files will be there. Check the modified date for the video you are looking for. It is also recommended that you open the file to ensure it is the correct video.
Once you have located the video file, drag and drop it into the upload section. Instructions on how to do that follows:
https://solutions.umassglobal.edu/TDClient/248/Portal/KB/ArticleDet?ID=13108
Once the file has been uploaded, you can submit the video.
Note: Instructions below are for macOS.
Open the “Finder” program. Select “Go” then “Go to Folder”.
Type in: ~/library
Open the “Preferences” folder, then the “Kaltura” folder, then the “Capture” folder, and finally the “Recordings” folder. The saved video files will be there. It is recommended that you open the file to ensure it is the correct video.
Once you have located the video file, drag and drop it into the upload section. Instructions on how to do that follows:
https://solutions.umassglobal.edu/TDClient/248/Portal/KB/ArticleDet?ID=13108
Once the file has been uploaded, you can submit the video.
Please contact the Umass Global Service Desk should you have any questions or experience any issues.
To open a ticket with the Umass Global IT Service Desk please visit our portal or send an email to: servicedesk@umassglobal.edu.
Service Desk Team
University of Massachusetts Global
855-553-3007
servicedesk@umassglobal.edu
Monday - Friday 8 am-8 pm PST
Saturday - Sunday 11 am-8 pm PST