What is spam?
Spam is unsolicited junk email sent indiscriminately in bulk, often for commercial purposes. Much of it is sent by botnets, networks of virus-infected computers, complicating the process of tracking down the spammers. According to various estimates, about 80% of all email in the world may be spam.
What is phishing?
Phishing is the practice of defrauding users into giving up their usernames, passwords, credit card numbers, and other personal information. Phishing emails will often try to get you to click on links that take you to fake websites. They often pretend to be from organizations such as a bank, PayPal, Amazon, or even TeamDynamix.
Never respond to email asking you to provide personal information. UMass Global will never ask you for personal information by email.
Steps to report phishing email
Phishing emails can be reported directly from Outlook itself by clicking the Report button, followed by Report Phishing.
Escalation
If you clicked on an attached link and entered your personal information, or believe someone's account may have been compromised, please forward the email to the IT Service Desk at servicedesk@umassglobal.edu so that it can be investigated further.