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Q: Who do I contact for general tech support?
A: If you experience technical issues, please contact the UMass Global IT Service Desk at 949-341-9801 or servicedesk@umassglobal.edu. Be prepared to provide your full name and student ID number or username (if available).
Q: Who should I contact if I need assistance with class enrollments?
A: If you are a standard academic year (SAY) student, please reach out to the One Stop department at 800-775-0056 or onestopol@umassglobal.edu.
For MyPath students, please contact the One Stop Department at 855-236-4828 or onestopcbe@umassglobal.edu.
Q: How do I get in contact with my Academic Advisor or MyPath Coach?
A: If you are standard academic year (SAY) student, please reach out to acadadvisorol@umassglobal.edu
For MyPath (CBE) students, please reach out to 855-554-3325 or myacademiccoach@umassglobal.edu
Q: Who should I contact if I need assistance with a name change (Not Username)?
A: Please contact the Registrar at 866-351-0008 or registrar@umassglobal.edu
Q: Who should I contact if I need to change my username?
A: Please email the Service Desk at servicedesk@umassglobal.edu with a detailed explanation of why the username change is necessary. Please note that requests are reviewed on a case-by-case basis and may not always be approved.
Q: Who should I contact if I have questions about a transcript order?
A: Please contact the transcripts office at 866-351-0008 or transcripts@umassglobal.edu
Q: Who should I contact if I have questions about diplomas?
A: Please contact the diploma office at 866-351-0008 or diploma@umassglobal.edu
Q: Who should I contact if I need assistance with accessibility options?
A: You can get more information at the Office of Accessible Education website.
Q: Who should I contact for questions about Extended Education classes?
A: You can contact the Extended Education office at: exed@umassglobal.edu