Q: I do not know my account information or I have not received my account information letter.
A: Account information letters should be sent automatically once you are fully admitted. Please check your spam or junk folder, as the email may be filtered there. If you cannot locate the email, contact the Service Desk at 949-341-9801 for assistance. For security reasons, we cannot release student account information via email.
Q: How do I reset my password?
A: If you have Multi-Factor Authentication (MFA) set up, you may reset your password at https://reset.umassglobal.edu/. Password resets are only available if your authentication is already configured. If you have not set up MFA, please contact the Service Desk at 949-341-9801 for assistance. For security reasons, account resets cannot be processed via email.
Q: My authentication method on file is no longer working.
A: Getting a new phone may disrupt your Multi-Factor Authentication (MFA) settings. If your authentication is not working, it will need to be reset. Please contact the Service Desk at 949-341-9801 for assistance. For security reasons, authentication resets cannot be completed via email.
Q: Can I have multiple methods setup for Multi-Factor Authentication (MFA)?
A: You can. Please visit https://mfa.umassglobal.edu and log in using your student email address. From there, you can set up multi-factor authentication (MFA) by either using the Microsoft Authenticator app or selecting a phone option, such as receiving a text message or phone call.
Q: How do I access my student email address?
A: To access your UMass Global email, go to https://gmail.com. If you are not signed in to a personal Gmail account, click Sign In and enter your UMass Global email address (username@mail.umassglobal.edu). You will be redirected to Microsoft, where you will enter your UMass Global email address again followed by your password. At that point, you may be prompted to verify your identity using the Multi-Factor Authentication (MFA) method you have on file.
If you are already signed in to a personal Gmail account, click on your profile picture or initials in the upper-right corner of the screen and select Add Another Account. Enter your UMass Global email address (username@mail.umassglobal.edu), and you will be redirected to Microsoft. Enter your UMass Global email address again followed by your password, and complete identity verification through your MFA method if prompted.
Q: How can I find my student ID number?
A: To find your student ID number, log in to Self Service using your university email address and password. Once logged in, select "Student," then "Student Records," and finally "View Your Academic Profile." Your ID number will appear in the top right corner.
Q: How do I order my official transcripts?
A: You can access a how to guide at the following link: Official Transcripts Ordering Guide
Q: How do I access my unofficial transcripts?
A: To access your unofficial transcript, log in to Self Service using your UMass Global email address and password. Once logged in, navigate to Student > Student Records > View Your Academic Transcript. Select All Levels and University of Massachusetts Global Unofficial, then click Submit. If you would like to save a copy, open the browser menu (three dots or dashes in the top-right corner), select Print, and choose the option to Save as PDF.
Q: How do I order a diploma?
A: To order a diploma, log in to Self Service using your UMass Global email address and password. Once logged in, navigate to Student > Student Records > Application for Diploma.
Q: How do I access my 1098T?
A: You can access a how to guide at the following link: 1098T Tax Form
Q: What privacy rights do I have as a student?
A: Please view our knowledge base article here.